Terms & Conditions

(Last updated on 8 February 2025)

Article 0

These Terms & Conditions, which may be amended from time to time without prior notice, govern your access to the products and services provided by DPC Restaurants Ltd  and/or its affiliated brands (“Domino’s Pizza”), whether you are a registered user or a guest, on the website www.dominos.com.cy (the “Website”). By using the Website, you automatically acknowledge and accept these Terms & Conditions and agree to adhere to them. If you do not agree with these Terms & Conditions, you should refrain from using the Website. The Website is to be used solely for lawful purposes and in a manner that does not violate or restrict the rights of DPC Restaurants Ltd and/or third parties. The Website may contain links to external sites for informational purposes only. We do not control or take responsibility for these sites and disclaim any liability for any loss or damage that may result from using such links. We encourage other websites to link to the content on the Website, subject to our prior approval.

In view of the fact that there is no human intervention in online ordering, it is of utmost importance that you carefully read the following Terms and Conditions (T&C) before entering your details and/or placing your order. By proceeding, you agree to these terms.

Article 1:

Terms and Conditions for "Domino's More Order & Win €1500"

1. DPC Restaurants Ltd announces a competition titled "Domino's More Order & Win €1500" (hereinafter referred to as the "Competition").
2. Eligibility to participate in the Competition is granted to individuals who are registered in the Domino's More Loyalty Scheme.
3. Each completed and valid order constitutes an entry into the Competition.
4. Valid entries include all orders placed between 1st March 2025 and 30th of April 2025.
5. The prizes are as follows:
   1. €1000 in cash for the first winner.
   2. €500 in cash for the second winner.
   3. Free pizza for a year for two newly registered users in the Domino's More Loyalty Scheme.
      1. Winners cannot exchange their prize for a cash equivalent.
      2. The aforementioned prize of free pizza for a year consists of one large pizza per week, free of charge, until the end of 2025.
6. A fundamental condition for a winner to claim their prize is their consent to receiving promotional SMS and email notifications from DPC Restaurants Ltd.
7. Valid entries include orders placed through the following channels:
   • By phone at 77778558
   • Via the website www.dominos.com.cy
   • Through the Domino’s Pizza Cyprus mobile application
8. The winner shall collect their prize from one of the Domino’s stores and will be required to have their photo taken for publication on the Domino’s Pizza Cyprus social media platforms.

Article 2

Terms & Conditions for "RECEIPT GAME"

1. No Gambling or Lottery:
   The game does not involve any form of gambling or lottery. The mechanism only verifies whether the receipt number is a winning ticket.
2. Single Use of Invoice Codes:
   Each invoice code may only be used once. Any attempt to reuse or manipulate codes will result in disqualification.
3. Prize Redemption:
1. Prizes from Domino's Pizza are valid for delivery, carry-out, and online orders.
2. Only one prize can be redeemed with each pizza purchase.
3. Prizes must be redeemed by the last day of the current calendar month. Unclaimed prizes will be forfeited.
4. Prizes cannot be exchanged for money, other gifts, or promotional offers.
5. Redemption is available only through the Domino's account (user/email) used during the game. Prizes are non-transferable and cannot be used by other accounts.
4. Liability Disclaimer:
1. DPC Restaurants Ltd is not responsible for technical issues, including but not limited to internet connectivity, system errors, or website/app accessibility, which may affect participation in the game.
2. In the event of disputes regarding game results, DPC Restaurants Ltd reserves the right to review and make the final determination.
   
   

Article 3

General Online Ordering Terms & Conditions

1. Technical Requirements:

The website requires updated versions of Internet Explorer 7, Mozilla Firefox 2, Safari 4, or later, with JavaScript activated. DPC Restaurants Ltd is not liable for orders that cannot be placed due to non-compliance with these requirements.

2. Order Finality:

Once an order is submitted, no changes or cancellations are allowed. Customers are encouraged to review their orders before submission.

3. Dispute Resolution, Product Replacement and Returns:

1. Any disputes related to orders will be reviewed by authorized representatives of DPC Restaurants Ltd. If eligible, replacements or refunds may be offered, subject to inspection and verification.
2. Replacement eligibility may require the return of the defective product for further investigation.

4. Force Majeure:

DPC Restaurants Ltd is not responsible for delays or failure to fulfill orders due to events beyond its control, including but not limited to natural disasters, strikes, pandemics, or system outages.

5. Payment Terms:

Only banknotes up to €50 are accepted for delivery or carry-out. This policy is strictly enforced for security and operational purposes.

6. Food and Ingredient Notices:

Olives may contain traces of pips. DPC Restaurants Ltd disclaims responsibility for allergic reactions or sensitivities arising from ingredients. Customers with allergies are advised to consult the menu or contact customer support.

7. Delivery and Operational Policies:

1. Minimum delivery order: €5.
2. Delivery charge: €2.25.
3. Sandwiches are only available between 12:00 and 17:00.
4. First-time customers may be contacted for phone confirmation. Failure to provide accurate contact details may result in order delays or cancellations.

8. Ingredient Replacement Policy:

1. Free Replacements: One (1) special pizza ingredient can be replaced free of charge per pizza.
2. Charged Replacements: Any additional ingredient replacements are subject to charges based on the prevailing price list.
3. Deducted Ingredients: Removing ingredients from a pizza does not alter its price.
4. Special Offers and Discounted Pizzas: Changes to ingredients in pizzas under promotional offers or at reduced prices will be charged according to the prevailing price list.
   
   

Article 4

 Website Accessibility Disclaimer:

1. DPC Restaurants Ltd does not guarantee uninterrupted or error-free access to the website (www.dominos.com.cy) or its associated apps.
2. The company bears no responsibility for any inconvenience, delays, or inability to place orders resulting from technical issues, internet connectivity problems, maintenance activities, or other unforeseen circumstances beyond its control.
3. As a registered user or guest accessing the Website, it is your responsibility to ensure proper access to the Website. Access depends on the compatibility of your computer, portable, or mobile devices with the Website’s minimum technical specifications. Users should verify that their devices meet these requirements and that their method of access does not expose them to potential risks, such as viruses or malicious code. We are not responsible for any failure to access the Website due to compatibility issues. You are prohibited from introducing any harmful software, such as viruses, trojans, worms, or logic bombs, or from attempting any form of denial-of-service attack, as per the law.
   
   

Article 5

Coupon Code Policy

1. Single Use:
1. Only one (1) promo coupon code may be used per order. Coupon codes must be valid and redeemable online.
2. Conditions:
1. Coupons cannot be combined with other offers or discounts.
2. Domino's reserves the right to refuse or invalidate coupons suspected of misuse.
3. Coupons can be redeemed with a minimum purchase of €9.50, excluding the price of the free product.

Article 6

General Deal Terms

1. Deal Restrictions:
   1. Offers listed under the "DEALS" section cannot be combined with other promotions, discounts, or the "1+1 FOR TUSDAYS & THURSDAYS DEAL."
      
      
2. Additional charges apply for premium or stuffed crust pizzas:
   1. Medium stuffed crust: +€1.75.
   2. Large stuffed crust: +€2.00.
      
      
3. Premium Range Pizzas (denoted by ♛) incur an extra charge:
   1. Small: +€1.00.
   2. Medium: +€2.00.
   3. Large: +€3.00
      
      
4. Specialty Range Pizzas (denoted by ∞) incur an extra charge:
   1. Small: +€2.00.
   2. Medium: +€3.00.
   3. Large: +€4.01.
      
      

Article 7

"Up to 40%" Online Offer Terms

1. Scope of Offer:
1. The "Up to 40%" online discount offer applies exclusively to orders placed via the website (www.dominos.com.cy) or the Domino's apps (iOS and Android).
2. This offer is not available for phone, in-store, or any other ordering methods.
   
   
2. Scaling Discount:
   The discount is applied automatically based on the total basket value:
   1. €8.00–€20.00: 10% discount.
   2. €20.01–€30.00: 20% discount.
   3. €30.01–€40.00: 30% discount.
   4. Over €40.01: 40% discount.
      
      
3. Product Eligibility:
1. The discount is applicable only to all pizzas and to the following starters.
   • Twisty Breadsticks, Garlic Bread & Pizza Bites.
2. Free products or items with a value of €0 are excluded from the basket value and do not affect the scaling discount.
   
   
4. Additional Terms:
1. The offer cannot be combined with other discounts, coupons, or promotional offers.
2. DPC Restaurants Ltd reserves the right to modify or terminate the offer at any time without prior notice.

Article 8

Availability & Copyrights

We cannot guarantee that the menus, products, or services offered by  DPC Restaurants Ltd  will be available on the day you make an online order or via our call center and/or  application, as availability may vary. The Website’s Terms & Conditions and any other uploaded information are for personal, non-commercial use only, unless prior consent is given. You are not permitted to remove copyright or proprietary notices, infringe on intellectual property rights, or use the content for commercial purposes without our express written consent. All intellectual property rights related to the Website’s content, functionality, and design are owned by  DPC Restaurants Ltd and are protected under Cypriot laws, including copyrights, trademarks, and design rights.

Article 9

Disclaimer

We accept no liability for any loss, damage, or costs incurred due to your use of the Website or any linked websites, whether direct, indirect, or consequential, including any breach of contract or tort, even if we were advised of the possibility of such issues. We do not guarantee the accuracy, completeness, or suitability of the Website’s content, and you are responsible for verifying any information through your own analysis. All express or implied warranties are excluded to the fullest extent permissible by law. We are not liable for any loss or damage to the data on users’ computers, portable devices, or mobile devices, nor can we guarantee the Website is free from viruses or other harmful elements.

Article 10

Governing Law and Jurisdiction

1. This Agreement shall be governed by and interpreted in accordance with the laws of the Republic of Cyprus. The courts of Cyprus shall have exclusive authority to adjudicate any claims, actions, or proceedings, and to resolve any disputes arising from or related to these Terms & Conditions.
2. Severance
   If any provision of these Terms & Conditions is deemed invalid, unenforceable, or unlawful by a competent court or regulatory authority, the remaining provisions will continue in full force and effect.
3. Waiver
   Any failure or delay by us in exercising any rights or remedies under these Terms & Conditions or as permitted by law will not be considered a waiver of such rights, nor will it prevent or limit our ability to exercise those or other rights in the future.
   
   

Privacy and Cookie Policy

(Last updated on 9 January 2025)

DPC Restaurants Ltd respects the personal data of every visitor to the website www.dominos.com.cy. This Privacy and Cookie Policy (hereinafter referred to as the “Policy”) explains how we collect, use, store, share, and protect your personal data and provides details about your rights under applicable laws, including the General Data Protection Regulation (EU) 2016/679 (“GDPR”).

By using this website, you confirm that you have read and understood this Policy. Please review it carefully to learn more about how we handle your personal data and cookies.

In general:

1. DPC Restaurants Ltd maintains the personal data that you have provided by filling in the respective fields in the electronic logging in form to be used within the context of various campaigns and/or newsletters that it may circulate from time to time.
   
   
2. In compliance with the obligation to protect the confidentiality and privacy of information entrusted to us by our clients, we hereby commit to protect and use the personal data that are collected either online through the present website or following communication/co-operation with third parties.
   
   

1.Personal Data we Collect

Mandatory Data:

When registering or ordering through our website, the following data are required:

• Name
• Address
• Email
• Password
• Telephone number
• Mobile number

Optional Data:

We may also collect additional data that you voluntarily provide to improve our services, respond to your requests, or provide information about products and offers. Whenever additional information is requested, you will be notified accordingly.

2. Purpose

The use of the products and services provided through www.dominos.com.cy, including the online ordering services of DPC Restaurants Ltd, necessitates the ability to communicate with you. Consequently, during registration on the website www.dominos.com.cy, it is essential that you provide accurate personal data as specified above.

By registering for the services provided on www.dominos.com.cy, you consent to the storage and use of your personal data in accordance with this Policy. The collection of personal data occurs only if you voluntarily choose to provide such information—for instance, when you communicate with us via email or register as a customer of the products and services offered by Domino’s.

3. Legal Basis for Processing Personal Data

We are authorized to process your personal data to deliver personalized services, as permitted under Article 6(1b) of the General Data Protection Regulation (EU) 2016/679 (GDPR). Your personal data will not be used for purposes other than those described in this Policy, unless you grant prior consent or as required or permitted by law.

The collection, use, and processing of personal data are necessary to:

1. Provide services and fulfill contractual obligations: Necessary for providing products or services you request. This includes processing orders, deliveries, and payments (Article 6(1b) GDPR).
2. Communicate with you: For example, to send updates or respond to inquiries (Article 6(1b) GDPR).
3. Personalize your experience and Meet Legitimate Interests: To tailor website content or recommendations based on your preferences. Processing is also required to support business operations, such as improving services, ensuring the website functions properly, or preventing fraudulent activities (Article 6(1f) GDPR).
4. Marketing and promotional purposes: We process personal data for email newsletters or special offers with your explicit consent (Article 6(1a) GDPR).
5. Compliance with legal obligations: Required to meet obligations under applicable laws or regulations. For example, storing transaction records for tax purposes as required by law (Article 6(1c) GDPR).
6. Protect Vital Interests: Rare cases where processing is necessary to protect the vital interests of you or another person (Article 6(1d) GDPR).
7. Public Interest or Exercise of Official Authority: If required by law, though this is not typically applicable to our services (Article 6(1e) GDPR).

Personal data, such as email addresses, is processed for sending promotional materials, newsletters, and special offers only with your explicit consent. Consent is requested when you subscribe to marketing communications and can be withdrawn at any time. If we need to process your data for a purpose not listed here, we will request your explicit consent before proceeding.

We also process personal data obtained via non-essential cookies (e.g. for analytics or advertising) based on your explicit consent (Article 6(1a) GDPR). Consent is collected through a cookie banner when you visit our website, where you can accept or manage cookie preferences. For more information, please  check the Cookies section in this Policy.

DPC Restaurants Ltd collects “sensitive” personal data only when voluntarily provided by you, when required, or when permitted by law. We strongly advise against providing sensitive data unless necessary for the intended purpose or unless you explicitly consent to their use by DPC Restaurants Ltd for the purposes outlined in this Policy.

DPC Restaurants Ltd may request certain personal data to send you information about products, services, offers, or announcements. We may also seek your explicit consent for specific uses of your personal data, which you have the right to accept or decline. For specific services or communications, such as receiving an electronic newsletter, you may unsubscribe at any time by following the instructions provided in the communication.

Should you choose to unsubscribe from a particular service or communication, we will endeavor to delete your data promptly. However, please note that processing such requests may require some time or additional information to ensure proper implementation.

4.Data Retention Periods

We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy, or as required by applicable law. For example:

1. Account Data: Retained while your account is active.
2. Marketing Data: Retained until you opt out or withdraw your consent.
3. Order History: Retained for a legally required period for tax and accounting purposes.

If you request the deletion of your personal data, we will ensure its removal unless legal obligations require its retention.

5. Your Rights Under GDPR

You have the following rights regarding your personal data:

1. Access: Request details about the personal data we hold about you.
2. Correction: Correct any inaccurate or incomplete personal data.
3. Deletion: Request the deletion of your data, subject to legal or contractual obligations.
4. Restriction: Request limited processing of your data in certain circumstances.
5. Portability: Receive your personal data in a structured, machine-readable format and transmit it to another controller, where technically feasible.
6. Withdrawal of Consent: Withdraw your consent for data processing at any time.
7. Objection: Object to the processing of your data for specific purposes, including direct marketing.

To exercise your rights, contact us at [email protected] from your registered email address, including a copy of your ID for verification.

6. Sharing and International Transfers of Personal Data

DPC Restaurants Ltd does not share or transmit personal data to third parties unless such actions are necessary for legitimate professional purposes, business needs, or to fulfill your requests. Sharing may also occur where required or permitted by law. Access to your personal data is strictly limited to authorized personnel who require such access to perform the specific purposes for which the data was collected, used, or processed, as outlined in this Policy.

In certain instances, DPC Restaurants Ltd may share your personal data with affiliated companies or service providers to address your requests or delegate specific processing tasks to external entities. In such cases, you will be informed in advance, and your prior consent will be obtained. All individuals or entities granted access to your data are obligated to maintain its confidentiality and use it solely for the purposes specified.

DPC Restaurants Ltd reserves the right to utilize the information you provide through www.dominos.com.cy in a manner that does not allow for your identification or disclosure of your identity. Such anonymized data may be used for statistical, promotional, research, or advertising purposes and may be shared with third parties, such as market analysis firms, to facilitate these objectives.

In some cases, DPC Restaurants Ltd may transfer personal data outside your geographical region to collaborating companies or store such data in a jurisdiction different from your location. By providing personal data via the internet, you consent to such transfers and the storage of your personal data in other jurisdictions.

DPC Restaurants Ltd may also store your personal data in cloud-based systems. As a result, your data may be processed by a cloud service provider on behalf of Domino's and stored in various locations worldwide. The company employs robust organizational and contractual measures to ensure the protection of your personal data and imposes similar, if not more stringent, requirements on its cloud service providers. These measures include provisions that limit the processing of your personal data exclusively for the purposes outlined in this Policy.

In summary, the following outlines the specific circumstances under which DPC Restaurants Ltd may share or transfer your personal data, ensuring that all actions are conducted in compliance with applicable laws and the principles outlined above.

We do not share your personal data with third parties except in the following cases:

1. Service Providers: To facilitate services, such as delivery or payment processing, under strict confidentiality agreements.
2. Legal Requirements: When required by law or regulatory authorities.
3. Consent: With your explicit consent for specific purposes.

All international transfers of personal data are conducted in compliance with GDPR Articles 44-49, using mechanisms such as SCCs or adequacy decisions where applicable. If you wish to learn more about these safeguards, please contact us.

7. Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another controller, where technically feasible, as per Article 20 GDPR.

8. Security Measures and Enhanced Third-Party and Processor Information

We implement technical and organizational measures to protect personal data from unauthorized access, loss, alteration, destruction, or misuse. These include:

1. Data encryption during transmission.
2. Access controls for authorized personnel only.
3. Regular security audits and updates.

Our partners who support us in the operation of this website also comply with these provisions. All third-party processors used by DPC Restaurants Ltd are required to adhere to GDPR standards, ensuring your data is processed securely and only for the stated purposes.

DPC Restaurants Ltd makes every reasonable effort to maintain the personal data collected only for the period of time it needs these data for the purpose they are collected or until their removal is requested (if this occurs earlier), unless it continues to maintain them according to provisions of the applicable legislation.

9. Cookie Policy

What Are Cookies?

Cookies are small text files stored on your browser when you visit our website, our mobile tablet and other applications. They help us recognize your device, store preferences, and improve your browsing experience.

We use cookies on our Site. However, we do not collect or store personal data via the cookies used on our Site. When someone visits one our Site we collect standard internet log information. We do this to find out things such as the number of visitors to the various parts of our Site. Cookies are not affecting the performance or the hardware of your device. We also use cookies for remarketing campaigns.

By accessing, browsing and using our Sites, you confirm that you accept this cookie policy and that you consent to our use of Cookies on your computer or smart device as set out in this cookie policy.

Cookie Banner Text for Consent

Consent is collected when you visit our website where you can accept or manage cookie preferences via the following banner:

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. By clicking ‘Accept All,’ you consent to the use of all cookies, including those for analytics and advertising purposes. You can manage your preferences or withdraw consent at any time through our Cookie Settings.

Types of Cookies We Use:

1. Essential Cookies: Necessary for the website to function properly.
2. Functional Cookies: Help personalize content based on your preferences.
3. Performance Cookies: Collect anonymous data about website usage for analytics.
4. Advertising Cookies: Used for marketing campaigns and retargeting.
   
   

First Party Cookies

They are set by DPC Restaurants Ltd itself or by a tool using the Domino’s domain. For example, www.dominos.com.cy uses Google Analytics first party cookies on your browser.

Third-Party Cookies:

Our website uses third-party services like CookieYes for analytics and advertising. These providers process data according to GDPR requirements.

Managing Cookies:

We use cookies based on your consent. Essential cookies are used for the website to function correctly, while non-essential cookies, such as analytics or advertising cookies, require explicit consent. You may manage or revoke your consent through our Cookie Management Tool available on this website.

You can manage or disable cookies through your browser settings. You can find out how to do this for your particular browser by clicking "help" on your browser's menu.

However, some website features may not function properly without cookies.

Updates to This Policy

We may revise this Policy periodically to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or prominently on our website. The latest update date is always indicated at the top of the Policy.

Contact Information

If you have questions or concerns about this Policy, or if you wish to exercise your GDPR rights, please contact:
GDPR Officer:
Name: Constantinos Tsiartas
Position: Marketing & Social Media Manager
Email: [email protected]
Phone: +357 96894473